Frequently Asked Questions

FAQ

  • Cedele Rewards Members
  • General Enquiry
  • Cedele Rewards Members
  • General Enquiry

Cedele Rewards Members

1. Why should I sign up as a Cedele Reward$ Member?
Our Reward$ programme lets you earn Cedele $-point rebates each time you shop at our online store and retail outlets. Cedele $-points work like regular currency ($1 = 1 Cedele $-point) and are redeemable on subsequent visits to offset purchases for greater savings!
 
Enjoy attractive benefits and privileges at Cedele outlets and online at Cedele Market during your 1-year Membership. Join us for just $25 a year and enjoy exclusive membership perks: $30 e-voucher as a welcome gift (in denominations of $10 x3), 1 x complimentary coffee or tea, 5% rebates, redeemable on your next visit, Member-exclusive deals and discounts, and 10% discount e-voucher when you refer a friend. On your birthday, get additional bonuses with a complimentary slice of cake or 15% off whole cakes and when dining in with us, plus double rebates for your whole birthday month. Sign up now or check your points and vouchers at https://rewards.cedeledepot.com/
2. Can I earn rebates when I make a purchase on www.cedelemarket.com?
Yes! While cedelemarket.com is not yet integrated to our Reward$ programme and will be in the near future, we are able to credit your points to your accounts within 2 to 4 weeks of your purchase. If you have not received the points within the stipulated time period, please send us a WhatsApp here.
3. Why is my Cedele $-points for online order not reflected in my Cedele Reward$ Membership portal?
Our Cedele Reward$ membership portal and Cedele Market online shop are currently not auto-linked. We are working hard to make this feature available to you soon. In the meantime, your Reward$ Points will be credited automatically into your account within 2 to 4 weeks after your online purchase. If you have not received the points within the stipulated time period, please send us a WhatsApp here.
4. Is there a difference between my Cedele Reward$ account and Cedele Market account?
Yes. Currently, our Cedele Reward$ account is not linked with the online order login at Cedele Market. Your Cedele Reward$ account is your membership portal where you can check your Cedele $-points balance and vouchers. Your account at Cedele Market is your online order login account. We are working hard to make this feature available to you soon. In the meantime, your Reward$ Points will be credited automatically into your account within 2 to 4 weeks after your online purchase. If you have not received the points within the stipulated time period, please send us a WhatsApp here.
5. How can I use my Cedele Reward$ voucher for online order at cedelemarket.com?
All vouchers received in your Reward$ membership portal will have to be converted into a cedelemarket.com coupon code. Please send us a WhatsApp here to let us know which voucher you would wish to convert, in what quantity, and in what denomination. Due to a large volume of requests, please expect a reply between 2 to 4 weeks for us to do the conversion for you.
6. What voucher can I use for online order?
You can use cash voucher such as “SGD10 Welcome Voucher” or discount voucher such as “Birthday Cake Discount 15 Percent Off” for your online order. We will not be able to convert vouchers such as “Coffee Tea Welcome Voucher” and “Birthday Free Slice of Cake” as these are in-store exclusive at our Cedele outlets.
7. My vouchers have expired! Can I extend?
All voucher validity period is stipulated in the respective vouchers, ranging from 1 week up to 6 months, viewable on your Rewards Portal. Failure to use the vouchers during the validity period will deem it as void, and no extension of the validity period will be allowed.
8. How do I use my voucher code?
Simply enter your voucher code at the Checkout when you order online with us via cedelemarket.com. Please note that only 1 voucher code is allowed per transaction.

General Enquiry

1. I have just placed my order online, when is my order confirmed?
If an order number has been allocated, your order is confirmed. We would like to encourage you to sign up on Cedele Market so you will be able to view your order in your account. If you would like the email to be manually forwarded, please email orders@cedeledepot.com with your Name, Email, Contact No., Order No. and Delivery Address or Pick-up Location for them to assist you.
2. Are the prices of the products on the website subjected to change?
All products offered by us are subjected to occasional price changes but we will endeavor to keep prices affordable. You may like to sign up as a Cedele Reward$ Member to enjoy additional savings when you shop on www.cedelemarket.com.
3. What happens if an item I have ordered online is out of stock or not available?
We try to keep the items in our inventory in stock at all times. However, from time to time, due to an increase in demand for an item, the item you have ordered may not be in stock. In such cases, we will try to substitute the out of stock item for a similar item of equal value. You will have the option to refuse the substitution when we get in touch with you through your submitted contact details. In such instance, you will not be charged for the product.
4. What happens if I receive a damaged item?
Items purchased cannot be exchanged, returned, or refunded, except for items which are delivered in a damaged condition. If you have received a damaged item from us, you must contact us within 24 hours of receiving the damaged item by sending us a WhatsApp here. Once notified about the damaged item, The Bakery Depot Pte Ltd will arrange an exchange or a refund for the damaged item depending on the extent of the damage.
5. Can I change or cancel my order?
We are sorry to inform you that cancellations are not allowed and any request for change(s) made 48 hours before the scheduled time of delivery will not be possible, particularly for customised items or items not on our regular scheduled productions. All other change requests to your order cannot be guaranteed and will have to be handled on a case by case basis. This is because we would have allocated resources and ingredients to process your order(s) upon receiving it. If you require any assistance regarding your order, please send us a WhatsApp by clicking here as early as possible.
6. How many days ahead can I place my order?
You may place your orders in advance but selected items may not be available or discontinued after a certain period. We will contact you should the situation arise to offer alternatives of a similar value.
7. Will my delivery arrive during the specified delivery time stated and can I request for a specific delivery time?
In most cases, delivery times will be within the 2-hour timeslot you have selected. We will always strive to keep to the delivery day and timeslot you requested in your order, but we reserve the right to change it at any time, due to unforeseen circumstances. These include changes in the driver’s delivery routes, weather conditions, extra or reduced delivery numbers, and/or traffic flow issues. The Bakery Depot Pte Ltd will inform you of any changes via email or a telephone call. In the rare event that we are unable to deliver your order, or have to deliver late due to reasons beyond our control, like adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss due to these causes.
8. Who can accept my delivery?
Please make sure that there is someone available to accept your order during the specified delivery timeslot. In any instance that there is no one at home to accept the order, a re-delivery charge of $20 may apply. Please note that the delivery person will only wait a maximum of 10 minutes for your arrival.
9. My question is not addressed in this FAQ, who should I contact?
We will be happy to assist any concerns that you may have about www.cedelemarket.com via email at orders@cedeledepot.com or via WhatsApp by clicking here. Please expect a reply from us within 2 to 3 working days.

This FAQ will be constantly updated depending on the number of commonly asked questions we receive. Thank you for your support!

Last updated on 13 October 2021